We'd Love to Hear From You
Whether you have a question about an order, need prescription help, or just want to say hi — our team is ready to assist you 24/7.
Working Hours
24/7 Support
Online chat always available
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Fill out the form and our team will get back to you within 24 hours.
Frequently Asked Questions
Can't find the answer? Reach out via the form above.
Once your order is dispatched, you'll receive an SMS with a tracking link. You can also log in to your account and visit the Orders section to see real-time status.
We offer a 7-day hassle-free return policy. If you receive a damaged or incorrect product, contact our support team and we'll arrange a full refund or replacement immediately.
Yes! We deliver to all 64 districts of Bangladesh. Same-day delivery is available in Dhaka, and standard delivery takes 1–3 business days elsewhere.
Absolutely. Every product on MediNest is sourced directly from licensed distributors and verified by our pharmacist team before listing. We have a zero-tolerance policy on counterfeit medicines.
No. Prescription medicines require a valid doctor's prescription uploaded during checkout. Our pharmacists review every prescription order before dispatch.
We accept bKash, Nagad, Rocket, all major credit/debit cards, and Cash on Delivery (COD). All online payments are fully encrypted.
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